Privacy & Security

Ebajee's Privacy Policy — Your data, our responsibility

Your personal data matters greatly to us. This Privacy Policy clearly sets out what information we collect, why we collect it, and how it is kept secure.

Last Updated: January 2026

We use your data How we protect it

A quick overview of the key pillars of ebajee's Privacy Policy

Encrypted data storage

All your personal data is stored on servers secured with SSL/TLS encryption. No unauthorized party can access this information.

Your Data Is Never Sold to Third Parties

Ebajee never sells your personal data to any third party for commercial purposes. Your information is used solely to improve our services.

KYC verification and identity protection

Documents collected for identity verification are stored with strict confidentiality and used only when required by law.

Cookie controls

We only use necessary and functional cookies. Advertising tracking cookies are not used. You can change your cookie settings at any time.

Right to Update & Delete Information

You have the right to request correction, update, or deletion of your personal data. Simply contact our support team.

Option to Opt Out of Marketing Communications

You can unsubscribe from promotional SMS or emails at any time. This will not affect your account or access to our services.

1 Introduction

Ebajee (referred to as "we", "us", or "the Platform") takes your privacy very seriously. This Privacy Policy ("Policy") applies to ebajee's website, mobile app, and all associated services.

This Policy clearly sets out what data we collect, for what purpose, how it is used, and what measures we take to keep it secure. By using ebajee's services, you agree to this Privacy Policy.

Important: This Privacy Policy is part of our Terms & Conditions-r alongside this document. Both form part of the agreement between you and ebajee.

2 What information is collected

We collect two types of information — what you provide directly and what is gathered automatically from your usage patterns.

Type of Information Example Purpose of Collection
Identity Information Name, Date of Birth, National ID KYC verification and age confirmation
Contact Information Phone Number, Email Address Account management, notifications
Financial information Payment Methods, Transaction History Deposit & Withdrawal Process
Technical Information IP address, device, browser Security & Fraud Prevention
Usage Information Game History, Session Time Service Improvement & Personalization

3 How Information Is Collected

Ebajee collects your information in several ways. Details on each method are outlined below:

  • Direct Collection: Information you provide during registration forms, KYC submissions, support chats, or other communications.
  • Automated Collection: While you use the platform, device information, IP address, and browsing behavior are recorded via cookies and log files.
  • Payment Providers: Transaction confirmation data received from bKash, Nagad, or other payment gateways.
  • Third-Party Verifiers: For identity verification purposes required by law, data may be checked with licensed agencies.
Transparency: We never collect your data without your knowledge or consent. You are informed at every step.

4 How Your Information Is Used

All collected data is used solely for specific, legitimate purposes. ebajee never uses your information unnecessarily.

  • To create, manage, and secure your account.
  • To process deposits, withdrawals, and transactions.
  • To complete age verification and the KYC process.
  • To prevent fraud and money laundering.
  • To personalize the service according to your preferences.
  • To notify you of important account updates, bonuses, and promotions.
  • To resolve technical issues and improve platform performance.
  • To meet legal obligations and regulatory requirements.
Please Note: Your data is never sold to advertisers or data brokers. Our Privacy Policy explicitly prohibits this.

5 Data Sharing Policy

Ebajee shares your information with third parties only in limited, specific circumstances. Cases where sharing may occur:

  • Payment Processors: Only the financial information strictly necessary to process transactions.
  • KYC Partner: Licensed verification agencies for identity verification.
  • Legal authorities: To government agencies under court order or legal obligation.
  • Technology Service Providers: Hosting, cybersecurity, and analytics partners — under contractual data protection agreements only.

Your data will not be shared for any reason beyond those listed above. All third-party partners are held to the same strict privacy standards as ebajee.

6 Cookies & Tracking Technologies

Ebajee's website and app use cookies and similar technologies. Cookies are small text files stored on your device that help improve your experience.

  • Essential cookies: Required for login sessions, security, and core functionality. The platform cannot operate without these.
  • Functional cookies: To remember your language and preferences.
  • Analytics Cookies: Anonymous usage statistics to improve service quality.

You can manage cookies at any time through your browser settings. However, disabling essential cookies may cause certain platform features to stop working.

7 Data Protection Practices

To protect your data, ebajee employs industry-standard technical and organizational measures:

  • 256-bit SSL/TLS encryption applied to all data transfers.
  • Encryption at rest across servers and databases.
  • Regular security audits and penetration testing.
  • Staff access to data is restricted on a need-to-know basis.
  • Automated monitoring system for detecting suspicious activity.
  • Data backup and disaster recovery planning.
Security Incidents: In the event of a data breach that puts your information at risk, we will notify you as quickly as possible in accordance with applicable law.

8 Data Retention Period

Ebajee retains your data only for as long as necessary. Once the retention period expires, your information is securely deleted or anonymized.

  • Active Account: Data is retained for the full duration your account remains active.
  • Closed Accounts: After account closure, data may be retained for up to 5 years as required by legal obligations.
  • Financial transaction details: Retained for the period required under anti-money laundering regulations.
  • Marketing Information: Deleted immediately upon unsubscription.

9 Your Rights

As a user, you have several important rights regarding your information. ebajee respects these rights and is committed to helping you exercise them.

Right to Access Information

You have the right to know what data we hold about you and to receive a copy of it.

Right to Rectification

You may request corrections to any inaccurate or outdated information at any time.

Right to Erasure

In certain circumstances, you may request that your information be deleted.

Right to Object to Processing

You have the right to object to the processing of your information for specific purposes.

Right to Data Portability

The right to receive your data in a structured format and transfer it elsewhere.

Right to Opt Out of Marketing

You have the full right to opt out of promotional communications at any time.

How to exercise your rights: To exercise any of the above rights, contact our support team by email. We typically respond within 30 days.

10 Protection of Minors' Information

Ebajee strictly prohibits the use of its services by anyone under 18. We do not knowingly collect any data from minors.

If a minor has accidentally created an account, a parent or legal guardian can notify us and we will immediately close the account and delete all associated data.

A note for parents: If you suspect your child is using ebajee, please contact us immediately.

11 Privacy Policy Updates

Ebajee may update this Privacy Policy from time to time. Revisions may be made when our services expand, in response to legal requirements, or due to technical changes.

  • You will be notified via email or in-app notification before any significant changes take effect.
  • Updated policies will be published on this page with a revised effective date.
  • Continued use of the platform after any changes takes effect will be considered acceptance of the updated policy.

12 Contact & Complaints

For any questions, concerns, or complaints about our Privacy Policy, our support team is always here to help.

Privacy Contact: [email protected] — we typically respond within 24-48 hours. For urgent matters, include "Privacy" in the subject line.

If your complaint remains unresolved or you are unsatisfied with our response, you have the right to lodge a complaint with the relevant data protection authority.

Your Data Secure, play with complete peace of mind

Every piece of your information is stored with the highest level of security at ebajee. Open an account today and enjoy safe gaming.

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